Two different stories of breakdowns in customer service. One had a very simple solution, but one was most difficult to resolve. Both resulted in ill-will on the part of the customer (us.) Both of these prove the old saying my former boss used, “It takes ten ‘atta-boys’ to make up for one ‘Oh Sh*t!'”
The Lazy Goat
This was the simplest to resolve, but that didn’t happen. The customer service faux pas could have been fixed with just one simple phrase, but the offending parties didn’t.
Laura and I celebrated our 21st anniversary last week. However, we decided to wait until we got home from Florida to have a celebratory dinner at The Lazy Goat. I made reservations, and specifically requested a table at the windows overlooking the Reedy River. When we arrived, we were seated in the middle of the restaurant, our request notwithstanding. The window tables had been taken.
Here’s where things broke down… Continue reading “Adventures in Customer Service”